Firefighters require critical information when responding to an emergency. They need to know who is responding to an emergency and they need to know when those responders will arrive. They need to be alerted about an emergency in efficient ways and in more than one way.
FireQ-RVS includes a complete set of management and operational reports to give you comprehensive visibility to all information needed to oversee the complete operations of the fire department.
It is ideally suited for unmanned departments (volunteer and composite).
FireQ-RVS is communication and management service designed specifically for firefighters. Responders receive incident alerts via pager AND via text dispatch, ensuring that all members receive the emergency alert.
Responders who are able to respond simply use their smartphone to signal their intention to respond. This information is sent to the FireQ-RVS system, ensuring the safety of each responder by providing real time information to all responders about who is responding and whether they are responding to the fire hall or the scene, as well as their estimated time of arrival. FireQ-RVS calculates how far a firefighter is from the fire hall and, using the latest in GPS and mapping technologies, calculates and displays the ETA for their arrival on FireQ-RVS system at the fire hall and the FireQ-RVS app on their smart phones.
The quality and quantity of communication has direct consequences on damages to citizens and property, as well as the safety of responding fire fighters. FIREQ-RVS provides fire fighters with essential two-way communication and redundancy.
Responders receive incident alerts via pager. Responders who are able to respond simply use their smartphone to press the RESPOND or RESPOND TO SCENE button on the HOME TAB of the app.
This information is sent to the FireQ-RVS system. This information is displayed in the "Responders Queue" providing real time information to all responders about who is responding, whether they are responding to the fire hall or the scene as well as their estimated time of arrival. This information can be viewed on the FireQ-RVS software at the fire station or with the FireQ-RVS app in the hands of each firefighter. Personnel and resources can then be deployed with maximum efficiency ensuring that seconds are saved and firefighters can respond with confidence.
The FireQ-RVS system populates a queue of responding firefighters when the RESPOND or RESPOND TO SCENE buttons are activated.
Using state-of-the-art GPS and mapping technology, FireQ-RVS calculates and displays the time and distance each firefighter is from the fire department. The system also lists such information as firefighter identification, rank or qualification. This information can be viewed with both the FireQ-RVS software and app.
In the Responders Queue, the member information is colour coded as a visual representation of their status. The colours are as follows:
Information from the Responders Queue can be relayed to each DUTY OFFICER and secondary officer by text message.
A separate text message is created and sent for EACH responding firefighter that lets the DUTY OFFICER and/or secondary officer (selected by the fire department) know the name, distance and ETA of responders.
Having this information in real-time, the DUTY OFFICER is better able to make rapid or immediate informed decisions (e.g. request an additional page for more responders, request additional resources, proceed immediately to scene).
The first responder to arrive at the scene presses the "On Scene" button on the HOME TAB of the app. The ON SCENE feature sends a message to the FireQ-RVS system which calculates the best route to take to the scene. The FireQ-RVS system then displays the exact GPS location of the incident and driving directions on a map.
Each firefighter who activated the RESPOND or RESPOND TO SCENE button receives a text message providing navigational support. The link provides directions complete with visual representation of the location, ensuring that the best route is taken.
The FireQ-RVS app also includes a STAND DOWN feature. If an incident is contained or is discovered to be a false alarm, the commanding officer can use the FireQ-RVS app to issue a "stand down" command. The STAND DOWN feature sends a text message to firefighters in the Responders Queue. The text message communicates that the situation is under control and does not require their continued deployment, saving them time by not having to travel all the way to the fire department or the incident.
Timely and accurate communication is one of the best tools in the firefighter's arsenal. With FireQ-RVS, firefighters can view the Responders Queue from their RESPONDERS TAB of the app. Knowing specifically who and how many firefighters are able to respond is valuable information for volunteer and composite firefighters who are balancing full-time jobs and their commitment to fire service.
Firefighters can use the RESPONDERS TAB in the app to access the REFRESH button which displays the list of responding firefighters. Knowing who is responding to each incident allows firefighters greater control in deploying personnel and equipment in the most efficient way possible.
The FireQ-RVS system provides a platform through which firefighters can communicate quickly and efficiently. The FireQ-RVS messaging features can be used during an emergency situation or for non-essential communications.
Firefighters are placed in a communication list as soon as the RESPOND or RESPOND TO SCENE icons are pressed. As a result, it is possible to use the app to communicate with all responding firefighters. During an emergency, as firefighters are responding to an incident, the app allows firefighters to send a message to all firefighters currently in the Responders Queue. Such messages could include, "En route directly to scene - load gear on the truck".
At any time, in non-emergency situations, it is possible to use FireQ-RVS to send a message to the Duty Officer(s) or the entire membership. Non-emergency could include such messages as "unable to attend training tonight".
FireQ-RVS provides a closed-loop communication system for firefighters, ensuring messages are received only be active members of the fire department.
The FireQ-RVS software will run on any computer running Windows 7 (and up). It is, most often located at the fire station, providing firefighters with critical real-time information.
The HOME TAB of the FireQ-RVS software contains the most frequently accessed features of the FireQ-RVS system. These features are available to the general membership of most fire departments.
The REPORTS & DB MANAGEMENT tab of the FireQ-RVS system contains database management features and as such features found on this tab can be password protected at the user's discretion.
Upon the clearing of an incident, FireQ-RVS prompts the duty officer to create and to save a customizable incident report, simplifying future retrieval. This template can be used by the duty officer to complete incident reports that can be printed and/or saved for future retrieval.
FireQ-RVS can also be used to track and assign inventory, and to manage and document training. The reporting features of FireQ-RVS simplifies the tracking of fire fighter activity and attendance, needed for end of year reporting, member benefits and accountability. The FireQ-RVS system contains several components designed to assist officers in the management of the fire department, including budget planning, training scheduling, maintenance scheduling and asset tracking.
FireQ-RVS includes a complete set of management and operational reports to give you comprehensive visibility to all information needed to oversee the complete operations of the fire department:
The FireQ-RVS system provides personnel management. A record for each active member of the fire service is created within the FireQ-RVS system. The record includes such things as contact information, training attended, and issued equipment details.
These reporting features of FireQ-RVS simplifies the tracking of fire fighter activity and attendance, needed for end of year reporting, member benefits and accountability.
As the hours served by active firefighters becomes more and more relevant, it is imperative to have an accurate system for tracking the activities of members. Training sessions and attendance can be logged and tracked within the FireQ-RVS system. Training officers can utilize the FireQ-RVS system to determine what training is needed, who requires it and when is it should be scheduled.
Training reports can be generated to assist with planning and scheduling requirements.
The FireQ-RVS system also contains an equipment inventory management system. The inventory management component of the system allows departments to track each asset by description, serial number, date of acquisition or remaining life. The FireQ-RVS system allows assign a location to each piece of equipment which can reduce equipment loss. The availability and easy access to detailed inventory records is an invaluable tool for budget planning and equipment maintenance.
Inventory reports within the FireQ-RVS system can be customized. As an example, an equipment inventory report can be printed for each firefighter to verify the location of their assigned equipment.
The FireQ-RVS system provides a management component in which certifications can be logged and tracked for each individual firefighter. Expiration dates can be associated with each certification for each firefighter so that advanced notice is available when related training and re-certification are required. The certification management component of the FireQ-RVS system is an invaluable resource to scheduling and planning.
The FireQ-RVS app is available for iPhone®, Android™, BlackBerry® and Windows Phone 8® platforms. The FireQ-RVS app provides firefighters access to information about who is responding granting them greater flexibility when responding to an emergency page.
FireQ-RVS provides responders with critical real-time information about who is responding to each page and when they will arrive. This information is viewed from the RESPONDERS tab on the app. When a user navigates to the RESPONDERS tab, the list is automatically refreshed.
The FireQ-RVS app also serves as communication tool ensuring that radios and pagers are used only for emergency communications. The messaging features of FireQ-RVS are found on the MESSAGING tab.
Firefighters can use the FireQ-RVS app to communicate times for which they may not be available to respond using the AVAILABILITY tab.
Firefighter and department information is set up within the SETTINGS tab.
FIREQ-RVS can be used to send quick and accurate text messages of dispatch calls, providing valuable redundancy to the pager notification system. FIREQ can be used with fire departments who are dispatched via 911 centers with CAD systems and those that are not.
For departments that are dispatched via CAD systems that can send a secure email, it is not necessary to install any software. Dispatchers send a single email message to the FIREQ system. The FIREQ system processes the message and sends the message to each member on the roster as a text message. The Dispatch Center does not have to keep individual contact information for any department.
For departments that are not dispatched via CAD systems, the FIREQ Dispatch module can be used to dispatch single or multiple fire departments. The dispatch module can be used by the dispatch center or by the fire department.
Once a call has been dispatched through the FIREQ system, it could be possible for dispatch to be able to see who is responding from a department and their qualification. This will help Fire Chiefs and Dispatch to pre-determine if a second or supporting department needs to be called.
FIREQ, when used in combination with its PAGEQ module, provides firefighters with multiple ways of receiving an emergency page. It listens for the unique emergency tone of the fire department. Emergency pages are captured and recorded. Emergency notifications captured by PAGEQ are sent to firefighters as a text, email and as an audio message by telephone. Messages are time / date stamped and can be replayed multiple times, in multiple ways. By increasing the ways in which an emergency page can be received, PAGEQ can increase the number of people who receive it and who are able to respond. To learn more about PAGEQ-DRS head over to the PageQ product page
FIREQ-RVS is available for $59.95 per month. Additionally, FIREQ-RVS can be combined with PAGEQ-DRS for comprehensive communications and command capabilities. Those combined services are available for $79.95. That includes ALL of the powerful response verification and messaging features of FIREQ combined with the robust Dispatch Relay and Tone Capture features of PAGEQ. Please contact us directly at 1-888-600-7122 or email us at firstname.lastname@example.org if you have any special requirements or questions.
|Cost||$59.95/month for an annual total of $719.40|
|Cost||$79.95/month for an annual total of $959.40|
There is no special equipment to purchase as FireQ-RVS runs on any Windows 7 (and up) computer.
To learn more, to request a free 60-day demo, or to find out how to speak to an active firefighter currently using the system, please contact us at 1-888-600-7122 or CLICK HERE to fill out the Purchase Request Form.
The FireQ-RVS app is available for iPhone®, Android™, BlackBerry® and Windows Phone 8® platforms.
The FireQ-RVS application requires a username and password. If you are a current customer, contact your chief for login information. You may use the links below to download the application for your Windows PC.
For help on downloading FireQ-RVS and to check whether you are using a 32 or 64-bit version of Windows, CLICK HERE